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Front Office Professional | NSW | Spicers Potts Point | Full Time
Job No:
Spicers640
Location:
Potts Point, SYDNEY
About Us
Spicers Retreats boasts a collection of spectacular, award winning properties set in multiple locations throughout South East Queensland and New South Wales. Our luxury retreats are notorious for providing an unforgettable experience complete with gourmet cuisine, attentive service and refined comfort.
Spicers Potts Point, our stylish new property features 20 rooms, an in-house bar and gorgeous courtyard area. The property is spread across three heritage-listed terrace houses in the tree-lined Victoria Street. Spicers Potts Point is our tenth property, our fouth in New South Wales and places the best that Sydney has to offer at our guests’ doorstep.
About the Position:
As our Front Office Professional, your priority will be to ensure an exceptional guest experience – each and every stay. Some of your duties will include:
- Provide a warm, welcoming arrival at check-in;
- Go above and beyond to exceed your guests’ expectations during their stay;
- Ensure a positive departure experience with maximum efficiency and minimal fuss;
- Provide general administration and financial support to the business;
- Assist with Food & Beverage tasks in our in-house bar and during breakfast service;
- Assist with accommodation reservations and enquiries.
About you:
Spicers Retreats greatly value dedicated hospitality professionals who demonstrate a generosity of spirit. We seek committed and passionate talent who demonstrate our core values:
Happy – We are an advocate for the brand, have a sense of fun and look on the bright side of life. We don’t accept cynics.
Humble – We are willing to listen and learn and no task is beneath us. We value teamwork, are generous and don’t have an ego.
Smart – We are empathetic and aware of how we behave affects others. We look for efficiencies and work smarter not harder. We put the business first, then the team, then ourselves.
In addition to the above you must have:
- Significant front office experience within a high-end or luxury hotel environment;
- Demonstrated experience working effectively within a team comprised of different personalities and skill-sets;
- The ability to learn new software and systems;
- Immaculate presentation standards;
- Excellent written, verbal and interpersonal communication skills;
- The ability to recommend and upsell additional products, services, packages and promotions;
- Willingness to work weekends and evenings as required;
- A current RSA;
… and most importantly, a genuine passion for ‘everything hospitality’ – good food, great wine and awesome experiences!
Why work for us?
At Spicers Retreats we love our people and are committed to supporting them to achieve their goals by offering the essential ingredients and winning recipes for success, you just provide the passion!
We regularly celebrate our triumphs with great food, fine wine and good humour at our quarterly 'Spice Nights' and annual gala Awards Night.
Aside from our festivities, your hard work and dedication will be recognised and rewarded through:
- Thoughtful mentoring, training and support from a warm and encouraging team environment.
- Competitive remuneration
- Genuine opportunities for progression across our business
- Generous accommodation and dining discounts at our award winning retreats
Spicers Retreats is committed to sustainability and conservation. We have a sustainability plan and our teams work hard to make improvements every day. Caring for the environment and each other is part of our ethos and we are continually seeking like minded people to join our team. Examples of our initiatives include green teams at every retreat and collaborating with EarthCheck to reduce our waste, water and electricity.
To apply:
- Like our Facebook Careers page: https://www.facebook.com/spicersretreatscareers/
- Tell us “what you will bring to the table” and submit your application by clicking apply now.